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194
COO and Head of International growth @ Enchird Technologies Sarl and TwoCents
Yaoundé, Cameroon
5124
46674
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Have you ever messed up a first impression?
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<p>First impressions are extremely important in establishing credibility and shaping someone's perception of us.</p><p></p><p></p>
<p></p><p></p><p>But if you mess up a first impression, all is not lost!
The good news is that while first impressions matter, last impressions matter too.
So you can always recover from a poor first impression by making an effort on how you end the interaction .</p><p></p><p></p>
<p></p><p></p><p>It's based on our tendency to place more weight on things that happen at the beginning and end of an 'episode', which could be a list, a movie or even an interaction (this tendency is called Serial Positioning Effect, coined by Ebbinghaus in 1964)</p><p></p><p></p>
<p></p><p></p><p>All the same principles apply as with the first impression: </p><p> 1. Eye contact (although this varies by culture, so know your cultural norms) </p><p> 2.Warmth demonstrated through open body language </p><p> 3. Smile if appropriate </p><p> 4.Use the person's name </p><p> <a href="http://5.Be" class="linkified" target="_blank">5.Be</a> present </p><p> 6.Deliver an optimistic parting message</p><p></p><p></p>
<p></p><p></p><p>Have you ever bombed a first impression and then felt that you recovered throughout the interaction? I'd love to hear your experiences.</p><p></p>
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Have you ever messed up a first impression?
By
Kathy
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Kathy
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