True
254;
Samuel Ibok Marketing Supervisor @ Crusader Sterling...
city Lagos, Nigeria
1742
27245
327
72
In Business Development • 2 min read • Aug 26, 2022 21:00p.m.
EMPLOYEES ARE CUSTOMERS TOO!!!

<p>Sometimes I wish most employers could learn to see their employees as customers or potential customers. But then, if wishes were horses, there would be no horses! Most businesses have a customer service representative or a client engagement manager. The idea of having people in those roles is to provide premium service to customers and in turn, achieve the profit-making objective of the business. In fact, most businesses are willing to invest heavily to ensure that their "esteemed customers get the best services" at all times. By implication, the customers are not to be treated with levity. However, these same businesses don't invest as much in their employees. My goal is not to cancel businesses totally or undermine their efforts towards developing their employees. In Nigerian parlance, it's basically "see finish." </p><p>The point to note is that the employees are as important as the customers. Infact, employees are customers too! Think of it this way—wouldn't you want your employees to equally patronize your business irrespective of the cost implication? The answer is obvious. How about creating a unit specially dedicated to improving the quality of life of employees? Please don't tell me HR can equally handle it! That department can be called the Employee Development Department. </p><p>I suggest employers should occasionally take surveys asking employees about issues they would like to be addressed and how the company could do better. Some employees could have ideas that could take your business to lofty heights, but they may not share these ideas because of how they are treated. People over Profit because through people you'll make profit. </p><p>It is also important to note that these same employees can ruin your business! There's nothing worse than having bad PR from your former employees. It has a way of discrediting your goodwill. Remember, we're in an age where information can get across the globe in minutes. May your business not trend on Twitter in this "Woke Age" for the wrong reasons😂. Treat your employees the way you would treat your customers. A word is enough for the wise. </p><p>LEARN UNLEARN RELEARN</p>

customer employee
|
Thank you for reading my insight. Your TIP means the world to me 💙
Send tip

More insights from Samuel Ibok

1
views 295
0 share
Samuel Ibok is the most viewed writer in
Business Development, Companies and Firms, Nigeria, People and Society.
Hi, it's Samuel, thanks for reading my insights.
I'm a Creative Writer and Poet on a mission to Tell Stories That Torch! You can find some of my works below https://www.instagram.com/p...
Insights for you.
Samuel Ibok Marketing Supervisor @ Crusader Sterling...
city Lagos, Nigeria
In People and Society
The Matrix Reloaded: In God's Name
 I believe that "no matter how poor the African continent is, the economy of its churches remains buoyant." In many regards, they are our trophies a...
1521 views
4 upvotes
2 comments
Samuel Ibok Marketing Supervisor @ Crusader Sterling...
city Lagos, Nigeria
In Africa
The Resource Curse
 Whenever I think of the plight in Africa, a certain song from my childhood days comes to mind. Some have food but cannot eat; some can eat but...
881 views
5 upvotes
2 comments
Samuel Ibok Marketing Supervisor @ Crusader Sterling...
city Lagos, Nigeria
In Business Development
EVEN TECH BROS GET BROKE!
 You'll agree with me that the world has changed and technology has been one of the major drivers of change. The nature and content of jobs have c...
731 views
2 upvotes
1 comment
Samuel Ibok Marketing Supervisor @ Crusader Sterling...
city Lagos, Nigeria
In Nigeria
The Land of Promise
 Most people live their lives without seeing true beauty. Most Nigerians think they've seen it all because they've been to a few places. My dear com...
431 views
5 upvotes
1 comment
Samuel Ibok Marketing Supervisor @ Crusader Sterling...
city Lagos, Nigeria
In Business Development
SO YOU THINK YOU CAN SELL
 Hello everyone. I honestly feel like asking, "How market!" Lol. I'm guessing some of you have come across the statement, "Everyone is selling somet...
392 views
2 upvotes
0 comments
Samuel Ibok Marketing Supervisor @ Crusader Sterling...
city Lagos, Nigeria
In Relationships
Before I do
 I come to you today as a preacher of love, the liquid metal, and the Idaboski pahose! I want to lend credence to an idea common to most people ...
370 views
1 upvote
0 comments
Samuel Ibok Marketing Supervisor @ Crusader Sterling...
city Lagos, Nigeria
In People and Society
BROTHERHOOD
 Looks right, looks left Clears browser history Repeats I can still remember the first day I saw you. I remember where I was and who I wa...
362 views
5 upvotes
0 comments
Samuel Ibok Marketing Supervisor @ Crusader Sterling...
city Lagos, Nigeria
In People and Society
SOCIETY SAID
 Whether or not you believe it, the thought pattern in every clime influences the actions and inactions of its residents. It's crazy how the ideas o...
361 views
4 upvotes
0 comments
Samuel Ibok Marketing Supervisor @ Crusader Sterling...
city Lagos, Nigeria
In Business Development
Monetizing Compliments
What crossed your mind when you saw the topic of this post? If you're like me, you'd probably start analysing whether it makes sense and how realis...
359 views
2 upvotes
1 comment
Mwambo Kate COO @ Enchird Technolog...
city Yaoundé, Cameroon
In Business Development
THE POWER OF COLLABORATIONS
 You all can agree with me that , today’s world is interconnected . Personally, I’ve had enough to learn on the importance of building meaningful co...
337 views
2 upvotes
1 comment
What is TwoCents? ×